My first priority is to sell you a quality product free from defects. We check, by hand, every single item we sell prior to being packaged. We do this to make sure items are in proper working order. We will only sell you something we would carry and use ourselves.
That being said, we are human and things slip past us from time to time. So if you are, in any way, unsatisfied with your Jack Wolf product, please reach out to us so we can understand the issue and work towards a solution.
We take every customer inquiry seriously. I always prefer to speak on the phone, but please email me first at support@jackwolfknives.com so we can setup a time to talk. I handle all customer service inquiries personally, I will respond to you promptly, and I will treat you how I would like to be treated. You have my word. At the end of the day I want you to be happy and that is always my goal.
*A NOTE ON FACTORY SECONDS* - On a periodic basis, factory seconds are sold to end users through our retail partners at a steep discount. These knives are fully functioning; however they feature cosmetic blemishes and flaws. These factory seconds are marked on the blade tang with the letter "S". We do not offer warranty service on factory seconds; they are sold as-is. If you have an issue with a factory second, please feel free to reach out to discuss. But understand you will be responsible for costs associated with warranty service.
Sincerely,
Benjamin Belkin
Owner / Operator