My first priority is to sell you a quality product free from defects. I check, by hand, every single knife prior to being packaged. I do this to make sure it is in proper working order; I will only sell you something I would carry and use myself.
Therefore, I do not offer a formal warranty. Your knife is sold to you “as-is”. However, I do take every single customer service issue seriously, and will consider them all on a case by case basis. My goal is to do everything I reasonably can to make things right with you, in the event you have an issue or find yourself unsatisfied.
Some solutions to your issue may be addressed for you free of charge, or be satisfied by a refund of your original purchase price.
But, some solutions to your problem may have a cost to you. Examples of these costs include:
- Shipping & Insurance Expense - Domestic and/or international to have parts reassembled or repaired by me or the manufacturer
- Materials Expense - Replacement hardware, scales, frames, blades, springs and/or packaging
- Labor Expense - Fees for time spent on coordinating and completing repairs
Determination of the solution to your issue starts with a conversation between us. I always prefer to speak on the phone, but please email me first at support@jackwolfknives.com so we can setup a time to talk. I will respond to you promptly and deal with you fairly. You have my word.
Sincerely,
Benjamin Belkin
Owner / Operator